July 24 2000

Ace Painting and Wallpaper
26 Hanover Road
Florham Park, New Jersey 07932

Dear Blaine:

In my referral I wanted to touch on 2 topics not usually mentioned in these types of letters.  ‘Commitment’ and ‘touch-ups’.  When we met, you knew my skepticism and stress with contractors.  I was very honest with you of what I wanted done.  The main thing was if you're going to do the job please give me a date in the near future and please show up.  I told you how many contractors committed to do my house and just would not show.  You gave me a date and kept it.

Over this year I have had many contracted jobs.  Sometimes I needed just one more touch-up at the end of the completed job.  It was such a hassle getting the workers back and sometimes they blew us off.  At the end of this job you set your men right away to do my touch-ups.  You made me feel the job is not done until we are completely satisfied.

Your men and Alex were completely professional and polite.  I felt my job was important to them and at the end of each day not only were they very thorough with clean up, they reassured me if there was something not quite to my liking, they would gladly fix the matter the next day.

You and your staff came through with flying colors on everything you promised.  I would certainly call on you again and without hesitation recommend you and your staff.  I am overjoyed when looking at the finished product and relieved that this undertaking has been completed.